Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

Reporting to the Sr. Manager, Human Resources, the Senior HR Business Partner works closely with business leaders to achieve growth and profitability objectives. Advises and supports leadership on human capital matters, using key metrics and trends to drive business outcomes. Acts as a consultant and change agent to management, building partnerships across HR to deliver value-added services. Supports activities related to workforce planning, performance management, compensation, employee relations, and organizational development.

Key Responsibilities

• Partner with client groups to align human capital goals with business needs.
• Serve as a consultant and change agent, providing human capital solutions for client groups.
• Lead workforce planning and support Talent Acquisition to meet current and future staffing needs. Manage relationships with temporary employment vendors to source, identify, and pay a flexible labor pool for production demands, ensuring compliance with contractual agreements.
• Drive performance management processes to ensure client groups are performance-driven, utilizing coaching to foster success and improvement. Provide coaching to managers and employees on effective techniques for handling sensitive performance-related issues, with a focus on improving individual and team results.
• Develop and deliver training aligned with corporate strategies and support employee development and succession planning.
• Manage employee relations and resolve complex issues in alignment with company policies.
• Implement and communicate HR programs and policies to ensure alignment across teams.
• Ensure compliance with labor laws and company policies.

Skills and Knowledge

• Business Acumen : In-depth understanding of organizational dynamics, financial and market trends, and human capital implications to drive strategic outcomes and improve overall performance.
• Change Management : Expertise in leading organizational change by articulating a clear vision, engaging stakeholders, and effectively managing resistance to achieve successful transformation.
• Creates Trust : Cultivates a high-trust environment by demonstrating integrity, setting the example for others, and fostering an atmosphere of respect and transparency across teams.
• Builds Partnerships & Influences : Develops strong, lasting relationships at all organizational levels and leverages influence to drive collaborative, business-focused solutions and achieve collective goals.
• Communication : Exceptional interpersonal and communication skills, with the ability to navigate complex situations, convey ideas clearly, and facilitate productive conversations across diverse groups.
• Project Management : Proven ability to manage complex projects, ensuring timely delivery through effective delegation, collaboration, and a focus on results, all while meeting critical deadlines.
• Independent Judgment : Strong decision-making ability, especially in sensitive situations, using sound judgment to assess scenarios and take decisive action with or without direct supervision.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience).
• Minimum of five years of progressive HR experience, at least 3 of which functioning in a HR Business Partner capacity.
• SHRM Certification (SHRM-SCP, SPHR) is a plus.

Together We Inspire Pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Job Tags

Similar Jobs