Job Description

To facilitate the flow of organization information; to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face.

Pay Range: $21/hr. to $25/hr.

Work Schedule: Variable Availability of Monday to Friday from 2:00 p.m. to 7:30 p.m. and Saturday, Sunday from 9:00 a.m. to 7:30 p.m.

Responsibilities:

• Answer and responds to incoming telephone calls
• Provide routine organization-related information to callers and visitors
• Signs for, receives and routes incoming mail, including courier deliveries
• Provide back-up clerical support to various departments
• Greets and responds to applicants for employment
• Maintains documentation related to Needs Assessment and Referral calls

Requirements

• High School Diploma or equivalent

Skills:

• High school level reading and writing skill
• Basic arithmetic skills; skills in business English usage
• Excellent telephone etiquette and tact; pleasant and audible speech, with good enunciation
• Ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization
• Ability to remain seated at switchboard for long periods of time without significant discomfort or distress

Benefits

• 401K Retirement Plan
• Sick Pay
• Employee Discount Opportunities

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