Job Description

Job Description

Job Description

Essential Functions:
Accountable for carrying out a range of guest service activities and delivering the best quality of service in a prompt, polite, and expert manner by abiding by policies and procedures and brand service standards. Provide customer service to hotel guests, prepare, and maintain nightly audit reports. This position has been evaluated for compliance with the Fair Labor Standards Act and is subject to premium pay for all hours worked in excess of 40 in a payroll week.

• Perform general clerical and customer service responsibilities
• Answer telephone
• Post charges, compute bills, collect payment, and make change for the guests
• Make and confirm reservations
• Monitor room availability
• Block rooms
• Set-up complimentary continental breakfast in the morning
• Finalize transactions completed during the day and process credit card transactions
• Create, print, file and transmit required reports
• Compile daily sales figures and complete daily reports
• Maintains a safe working environment within and around their facilities and associated equipment and supplies including, but not limited to, obtaining Safety Data Sheet (SDS) information pertaining to any hazards associated with their work environment

Salary: $16.00/hour; 16 hours per week

 

Other Duties & Responsibilities:

• Program wake-up calls
• Handle guest mail and messages
• Open and close shifts making cash drops as necessary
• Maintain breakfast room and coffee area as needed
• Complete End of Month procedures
• Provide guests with information pertaining to hours and available services of the hotel
• Provide guests with directions and information regarding the local area
• Perform laundry duties as needed
• Assist in checking all lobby fixtures, equipment and conditions for proper operation, settings, and maintenance. Reports deficiencies
• Perform light cleaning functions as needed to promote safety, health and environmental concerns of hotel guests, visitors of the University and fellow employees
• Participate in safety training and comply with safety rules, regulations, and protocols.
• Perform additional duties and assist with special projects as assigned
• Supports and assists in creating an evolving culture of mentoring and rich engagement opportunities for students
• Maintains a commitment to diversity, equity and inclusion and a high degree of cultural competence and respect for a wide range of identities and experiences, therefore welcoming and supporting all faculty, staff and students and expanding access to the AU experience

Qualifications-Education & Experience, Knowledge, Skills & Abilities:

• High School Diploma required
• Minimum of one year of bookkeeping experience and/or hotel experience
• Must be customer oriented, well-organized, have excellent interpersonal and analytical skills
• Must be computer literate, able to work independently and comprehend reports and instructions

Physical Demand & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals.

Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Protected veterans, minorities and women are encouraged to apply.

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