Job Description

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$15 - $16 hourly

• Communicate with housekeeping to make sure guest rooms are ready
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has experience answering telephone calls and troubleshooting stressful situations
• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Our number one priority is making our guests feel right at home. We offer comfortable accommodations and a caring staff that ensures every stay is memorable—whether you’re traveling for business, visiting old friends, or discovering a new destination on your own. We are owned and operated by IGO Legacy Hotel Group.

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