Job Description

Job Description

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About Rosewood Hotel Group

Rosewood Hotel Group aspires to be the ultimate leader in luxury lifestyle that creates desires and impact everyone's lives. The group is comprised of five inspiring brands - Rosewood Hotels & Resorts, New World Hotels & Resorts, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 44 hotels in 20 countries with nearly 30 new properties currently under development. The group's expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a very bespoke and personal approach to hospitality.

About Residential Operations

Rosewood Residences is a refined collection of estate homes, luxury villas and serviced apartments carefully curated to enrich the lives of all who call them home. The House Manager at Rosewood Residences embodies the essence of our residential service philosophy and is a trusted point of contact and a key figure in managing the day-to-day operations of the residences, overseeing everything from property maintenance and housekeeping to concierge services and staff coordination. The House Manager title is inspired by our residential approach to service and our commitment to a refined, yet welcoming, lifestyle that ensures a seamless and truly exceptional Rosewood experience. This integral role works diligently to create a sense of harmony, comfort, and community, creating elevated and personalized experiences for our homeowners. Rosewood Residences requires a dynamic leader with a passion for people, and elevating services that meaningfully impact our homeowners and residents' life's.

Impact of this role

In this pivotal role the General Building Engineer will oversee all functions of buildings mechanical, electrical, plumbing and general maintenance, ensuring superior care to maintain property value, while adhering to Rosewood's standards for all aspects of life-safety, security, and privacy. The General Building Engineer will operate within the requirements of the residence budget, developing strategies that ensure the property is receiving the needed routine maintenance, scheduled upkeep of life safety systems, generators, pools and gardens. The General Building Engineer will also be responsible for implementing training programs related to emergencies, system failures and shutoff valves etc. reinforcing Rosewood standards and service philosophy while building owner loyalty through proactive communication, managing expectations, and delivering solid business results.

Key Responsibilities

Leadership and Strategy

* Models Rosewoods culture, vision, mission, and core values.

* Supports the House Manager and HOA Board to maximize performance, profitability, and return on investment.

* Oversee training on emergency response and basic engineering functions, for residential staff, ensuring a positive work environment and exceptional service delivery.

Property Operations

* Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

* Ensure that standards are maintained at a superior level daily.

* Supervise and inspect the performance of any 3rd party vendor conducting work within the building or residential units, ensuring all procedures are completed to standard / code.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

* Conduct weekly inventory of equipment and supplies; prepare requisitions for reordering of shortages.

* Implement cost-effective methods to improve efficiency.

* Conduct daily building rounds to check for potential fire hazards, burnt-out lights, and faulty equipment.

* Collect, prioritize, and coordinate work orders from departments; ensure timely completion of tasks such as electrical repairs, plumbing, and HVAC maintenance.

* Implement preventive maintenance programs for HVAC, public areas, and other facilities, following vendor / manufacture guidelines and recommendations.

* Coordinate any 3rd party vendor or maintenance work with House Manager, for budget approval.

* Monitor and maintain all laundry and kitchen/bar equipment.

* Maintain public spaces through a preventive maintenance program.

* Respond promptly to any requests for problems, assistance, or emergency work orders.

* Respond as part of the initial response team to any fire or emergency alarm.

* Conduct training sessions for staff and provide feedback to management.

* Communicate any changes or additions to work assignments as they arise.

* Address and resolve residents' complaints, ensuring satisfaction.

* Complete all closing duties before leaving and ensure a smooth transition to the next shift / manager on duty.

* Ensure product and service standards are met, in compliance with brand standards, policies, and procedures.

* Oversee all aspects of property maintenance, including preventive maintenance and deep cleaning programs, to protect and enhance the property'.

* Coordinate with corporate teams on the development and execution of operational strategies, including opening processes and ongoing management.

* Manage purchasing, procurement, and third-party contracts to ensure cost-effective operations.

Guest Experience and Community Engagement

* Create a culture of exceptional service, ensuring residents have an elevated and unique experience.

* Engage with residents, associates, and the local community to build strong relationships and enhance the property's visibility.

* Act as a brand ambassador, representing the company's culture, vision, and values in all interactions.

Additional Responsibilities

* Support the pre-opening process and critical path.

* Implement safety protocols and ensure compliance with fire and life safety standards.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

* Experience: Minimum five years' experience in building maintenance, electrical work, plumbing, and refrigeration in a luxury or ultra-luxury hotel/resort.

* Education: High school diploma.

* General Skills: Attention to detail, good organizational skills, problem-solving abilities, ability to work under pressure, and the capability to work with minimal supervision.

* Technical Skills: Basic knowledge of building maintenance, electrical, plumbing, and refrigeration equipment; ability to read blueprints and wiring schematics; proficiency with power and hand tools, meters, and other technical equipment. Understanding of safety standards and emergency response procedures.

* Language: Fluency in English; additional languages preferred.

* Physical Requirements: Ability to transport 50 pounds, endure physical movements throughout the work area, and remain stationary at times during work periods.

* Licenses & Certifications: None required.

Working Conditions: The Onsite Engineer may work in a variety of environments, including high-pressure steam and hot water areas, and may need to respond to emergencies. Flexibility in work hours is required.

This position is open to candidates based in Los Angeles, CA. This position will be full-time onsite on property in Beverly Hills, CA. The hourly range for this position is $25.00-$30.00 per hour. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of experience, location, and education.

About Us

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Located on Santa Monica Boulevard, Rosewood Residences Beverly Hills will serve as a model for enriched living in Southern California. Comprised of 17 ultra-luxury residences, the boutique development features exterior architecture and interiors by internationally renowned designer Thomas Juul-Hansen with custom interiors and exquisite finishes that epitomize California's timeless and casual sophistication. Ranging from 3,000 to over 7,000 square feet, every private home has been thoughtfully conceived to extend the utmost in unique amenities including private elevator access, large indoor and outdoor living areas, expansive chefs' kitchens with double islands, and mudroom/laundry rooms accessed by a discrete service elevator. Private swimming pools in nearly half the residences will create a focal point for their large terraces. Residents will also have access to a beautiful resort-like rooftop retreat featuring a pool, whirlpool spa, fitness center and outdoor relaxation areas boasting breathtaking views of the city. Additional al-fresco features and amenities scattered across select residences include fully equipped outdoor kitchens, wet bars and firepits, lending to exceptional living and entertaining.

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