Customer Support Specialist Job at Miter, Remote

bDAyamttckZJSDRQa2U5eTI3U3ZCSXVJZnc9PQ==
  • Miter
  • Remote

Job Description

About us

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.

Responsibilities

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.

  • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.

  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.

  • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

  • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Qualifications

  • Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

  • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

  • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

  • Experience in the construction, payroll, benefits, or software industries is a plus!

What we offer

  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • A supportive, inclusive, and collaborative work environment

  • Flexible work arrangements and remote work options

  • A chance to make a meaningful impact in the construction industry.

Equal opportunity

Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.

Compensation

$70K – $90K • Offers Equity

Job Tags

Remote job, For contractors, Flexible hours,

Similar Jobs

BATHHOUSE

Licensed Massage Therapist (LMT) Job at BATHHOUSE

 ...sleek, modern, and socially engaging atmosphere. Our best-in-class massages and scrubs, are protocol-driven treatments delivered by an elite...  ...of Licensed Massage Therapists and Estheticians. Anybody with a body can benefit from a Bathhouse service. Bathhouse is an oasis... 

Bedford County Schools

Classified Application - Grounds (mowing) Job at Bedford County Schools

 ...that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match.

JPMorganChase

Quantum Computing Research - Principal Software Engineer Job at JPMorganChase

 ...prior familiarity with financial use cases is required. ABOUT US JPMorganChase, one of the oldest financial institutions,...  ...history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking,... 

Woodridge of Forrest City LLC

Director of Quality and Risk Management Job at Woodridge of Forrest City LLC

 ...Commission accredited. If you want to help improve the life of others, then apply today! The responsibilities for the Director of Quality and Risk Management will be the following: Design, implement and monitor the Quality/Safety Patient plan and ensure goals are met... 

CareFirst BlueCross BlueShield

Care Management Coordinator I (Remote) Job at CareFirst BlueCross BlueShield

 ...Supports Care Management clinical teams by assisting with non-clinical administrative...  ...tasks and responsibilities related to care coordination and quality of care. This position will...  ...for an exp Management, Coordinator, Customer Service, Remote, Support, Healthcare...